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Our Policies 

Cancelation Policy

Our farm operates with a strong commitment to minimising waste, ensuring a sustainable and customer-focused approach. When you place an order, we ask for a deposit to secure your commitment to the purchase. This deposit helps us plan and allocate resources efficiently.

Once you've paid the deposit, we select or allocate an animal specifically for your order. This tailored process is designed to match our farming practices with your unique preferences.

By placing an order and paying the deposit, you're telling us that you understand what you've ordered, agree to pay the final invoice, and are ready to receive your meat during the agreed delivery timeslot.

Cancellation requests are taken seriously. If you decide to cancel after paying the deposit, the deposit amount is forfeited, and you won't receive the ordered meat. We kindly ask that you only place an order if you're certain about your purchase to respect our commitment to minimising waste and valuing our precious cattle resources.

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Returns & Refunds

As we sell perishable items we do not accept returns.

If you are not completely satisfied with your meat please email us at info@kingfishersbendfarm.com

within 5 days of delivery to discuss your concerns. If you contact us after 5 days we will be unable to help you. We will happily review your order and any reported issues and offer an appropriate resolution which may include a credit towards your next order.

Since we are not able to physically access the product, we may ask that you provide photos of the item in question. We reserve the right to make final decisions on issuing credits. We do not provide refunds. 

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Deliveries 

Our Products are transported direct from the butcher’s facility in a refrigerated truck to your delivery address.

We will contact you the week of your delivery to allocate you a three hour timeframe. You can request that our farm Manager contact you when he is on route to your house - just let us know.

To ensure you receive quality, fresh and tender meat we strongly recommend someone be home to place it in the fridge/ freezer immediately upon arrival.

As we personally deliver your meat from our cold trailer (not a third party provider) once it is delivered it is at your risk. After delivery, the condition and consumption of the Products are totally at your risk, and you are solely responsible for the proper and safe washing, handling, preparation, storage, cooking, use and consumption of the Products following delivery.

 

Privacy Policy

At Kingfishers Bend Farm, your privacy is important to us. When you enquire about our products, we may collect your contact details to occasionally send you updates about our farm, including news, offers, and events.

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You can unsubscribe from these updates at any time by following the link provided in our emails or by contacting us directly. We will not share your information with third parties without your consent.

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If you have any questions about our privacy practices, please feel free to get in touch.

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